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Home  About Quality Policy |
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Quality Policy
InterraIT is an ISO 9001:2000 certified company. The organization has also been assessed at SEI-CMM level 5 for services related to software development, maintenance, testing and customized solutions.
"People, Processes and Technology are prime assets of InterraIT. They enable us to provide effective service to our customers and help us turn ideas into reality by applying human ingenuity to software technology".
At InterraIT, our focus on Quality ensures that our products and services are targeted at achieving satisfaction of customers and other interested parties on a continual basis, in a cost effective and timely manner.
Management of InterraIT ensures that the quality policy is communicated and understood within InterraIT and regularly reviewed for continuing suitability.
Quality Objectives
- Increase customer satisfaction
- Improve quality of development process
- Improve responsiveness from support departments
- Increase employee satisfaction level
- Improve relationship with suppliers
- Strengthen brand image of InterraIT
- Increase profitability of the organization
Quality Structure
InterraIT has developed a Quality Management System to ensure conformity with stipulated standards and customer requirements. Being dynamic in nature it facilitates continuous improvement and high quality deliverables. Since, the entire QMS is process-based, adding or modifying processes is relatively straightforward.
Each process specifies the steps that are necessary to be followed for a particular activity. Each process has been defined and written in the form of a procedure using a standard template. The documented procedures reflect the current practices of the organization. The processes have been divided into the following three categories:
- Management Processes
- Technical Processes
- Support Processes
InterraIT follows a documented QMS, which is structured according to the following hierarchy:
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