Process

Processes are a vital delivery component and help in streamlining the operations, manage project challenges, safeguard against risks and ensure quality software within timelines. Being an ISO 9001:2000 certified company and also accredited at SEI-CMM Level 5, InterraIT has established and matured process frameworks that conform to the highest standards of software development. Whether it is methodologies for development and support, processes for managing risks and change, quality standards and practices or security procedures, the company has well defined frameworks for each of these that are diligently followed throughout the project lifecycle.



For every new project, a set of process framework and guidelines are established in the beginning. This consists of selecting a suitable development & testing methodology, establishing a change & risk management process, Quality Standards to be followed and security procedures to be adhered to. The Project Manager ensures that these are communicated and understood by each member of the team.

For example, a typical process framework for a support & maintenance project consists of the following:

• Development, Testing & Support Methodology
• Service Level Agreements
• Metrics & Measurement framework
• Project Control & Reporting procedures
• Escalation Path and review procedures
• Knowledge Management
• Change Management Procedures
• Risk Management
• Disaster Management / Business Continuity
• Security Guideline