InterraIT is an ISO 9001:2000 certified company. The organization has also been assessed at SEI-CMM level 5 for services related to software development, maintenance, testing and customized solutions.

"People, Processes and Technology are prime assets of InterraIT. They enable us to provide effective service to our customers and help us turn ideas into reality by applying human ingenuity to software technology".

At InterraIT, our focus on Quality ensures that our products and services are targeted at achieving satisfaction of customers and other interested parties on a continual basis, in a cost effective and timely manner.

Management of InterraIT ensures that the quality policy is communicated and understood within InterraIT and regularly reviewed for continuing suitability

• Improve customer satisfaction
• Improve quality of development process
• Improve responsiveness from support departments
• Improve employee satisfaction level
• Improve relationship with suppliers
• Strengthen brand image of Interra IT
• Improve profitability of the organization

InterraIT has developed its Quality Management System with a view to ensure conformity to stipulated standards and/or customer requirements. To ensure continuous improvement, the InterraIT QMS is dynamic in nature. The entire QMS is process-based; adding new processes or modifying existing ones is relatively straightforward.

Each process specifies the steps that are necessary to be followed for a particular activity. Each process has been defined and written in the form of a procedure using a standard template. The documented procedures reflect the current practices of the organization. The processes have been divided into the following three categories:

• Management Processes
• Technical Processes
• Support Processes

InterraIT follows a documented QMS, which is structured according to the following hierarchy: