Enterprise IT trends - Managing IT Services as a Product


Monday, April 30, 2018

 

With the rapid pace of change in the technology services landscape, CIOs are driving a different IT management approach in enterprises. Inspired by disruptive technology startups like Facebook, Uber etc., internal IT teams have started to follow a product oriented technology setup based on agile and iterative release development instead of the traditional project-based IT service delivery model. Most of the CIOs agree to the fact that the older project based model is no longer fulfilling business needs.

To compete in the Digital Transformation era, IT teams need Agile & DevOps with a product management model that is more closely aligned with specific business verticals.

 

Trend of IT Services-as-a-product catching on

Product managers who previously delivered a particular IT service now represent product owners responsible for specific technology solutions. This agile development model of product oriented technology is being implemented across industries. Instead of the traditional reactive model of building IT applications as and how needs came up, IT teams are now building products to restructure IT in a way that mirrors the business needs rightly.

In the current competitive business environment, it is no longer viable for enterprises to deliver IT services based on the time consuming waterfall methodology. Also with mobile technologies taking the center stage of technology services, enterprise IT seems to embrace agile with shorter and frequent delivery cycles to provide business users with functionalities with faster time to market.

The idea is to continually improve the IT capabilities of the enterprise much like a software product in the market which keeps evolving based on customer feedback and needs. But the internal IT teams are not accustomed to working as a software provider serving external customers who are quite demanding. The shift is not easy but is long overdue.

Also it is important to know that the only way this product-led model can work is by developing software components in rapid, iterative cycles based on the agile methodology. Such deployment can be further accelerated by using DevOps automation that helps shorten the release times to extremely short periods of time. DevOps which includes continuous integration and continuous delivery – CICD methodology can help enterprise IT to send out updates to enterprise software far more frequently.

Other challenges that enterprises face while transitioning to a product management methodology involve changes around delivery cycles.  IT managers are yet to get used to the start and stop dates for iterative releases required to launch minimally viable products into the market.

‘IT’ stands at the center of all this, poised to change dramatically.  It’s important that enterprises face these challenges with the right skillsets and innovation driven partners.

 

How can Technology partners like InterraIT help?

Innovation and research driven technology partners like InterraIT can help enterprise IT teams with the flexibility to create new solutions they haven’t even conceived of yet. We help our customers unleash the power of emerging tech with innovation and a culture of experimentation.

InterraIT can help you reinvent your application portfolio, with lower IT costs and fewer defects reducing business IT risk and enabling you to meet business needs, now and for the future.

  • Utilize Agile enterprise process platform to connect people, applications, devices and information
  • Digital Platforms – Build, Design, Migrate & Support services for Digital Applications
  • Follow Rapid Prototyping (MVP) for faster go-to-market
  • Utilize modern, nimble, API led, Micro Services based technology Infrastructure

Transform your business through our Agile enterprise process platform that leverages enterprise wide IT re-organization, cloud services, digital on demand and intelligent software to achieve strategic advantage in a digitally transformed world.

We help customers utilize modern application platforms and dynamic integration of information that empowers them to create new customer friendly services, unlock data from older applications and to build the foundation of a digital core that will support the continuous transformation of the business.

 

Customer Success Story – QA Automation Framework

One of our clients’ who is an ICT solution provider (also part of Fortune Global 500) was building a customer portal which had to be tested against multiple browsers using a data driven testing approach. To address their challenges, InterraIT consultants helped them build a test automation framework using Docker containers which was designed and integrated to DevOps for immediate verification of updates over multiple browsers.

 

Key Business benefits achieved:

  • Simpler architecture & minimalistic setup
  • Tests run in parallel using selenium grid which distributed them across multiple physical or virtual machines reducing the test execution time
  • Consolidated test results in to the Bamboo world for one shot DevOps/Build Reporting
  • Data driven testing isolated the data sets from the automation code providing greater control

The intent was to help the client create advanced QA capabilities to enhance the consumer application experience, improve the quality of testing, and reduce the test execution time.

 

The way ahead

With many emerging technology trends like Digital Transformation, Cloud Computing, Agile, AI and Machine Learning CIOs need to prioritize initiatives which add the most value to the enterprise. Finding the right path to seizing technology opportunities, improving delivery and mitigating risks requires a much better ecosystem not only dependent on internal resources but also partnering with the right technology vendors.