Software vendors across the technology sphere today have an end goal of SaaS. To achieve this goal and become a competitive provider of on demand services, vendors require dramatic changes in the way their customers consume their applications. One of the major challenges that these vendors face is overcoming the costly infrastructure and the specialists required to run the entire SaaS setup. If the vendors don’t come up with an effective solution and implement SaaS, then their customers will move on to some other provider keeping in view the number of offerings available in the market today.
The key issues that these vendors might overlook while implementing the SaaS infrastructure include:
Automated Provisioning: It has to be made sure that automated provisioning and billing systems are put in place effectively since these are key requirements for scale. Manual processes work fine for a small customer base with fewer transactions but once you gain scale the manual arrangement will ultimately reduce margins and may even cause vendors to lose business.
Auxiliary Infrastructure required: Vendors need to arrange significant auxiliary infrastructure to support their SaaS offerings since changing customer needs may affect uptime which would require buffer resources or infrastructure to ensure continuity of services with high levels of delivery.
Multi-Tenancy: All layers of the SaaS setup including business layer, user interfaces and the database should be built with multi tenancy requirements coded in them. This is important to avoid any major data leakage during transactions.
Even though these issues might not seem obvious to many and are mostly overlooked but they can dent the business continuity and profitability of the SaaS vendor in the long run if ignored.