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Even though cloud computing has become the most needed technology choice for most enterprise IT teams and is being adopted by organizations across the world, it still has its own set of challenges which need to be dealt with. There affects might not be as severe as considered but issues like information privacy, software licensing and data transfer glitches are a few which require constant technical resolutions. The most important among them remains the issue of service availability which could affect the reputation of a software vendor greatly.
Not being able to render services 24/7 may cause providers to have grave consequences on their customer’s operations and more than anything else their market reputation and vendor trust. This might affect their profits and market competitiveness. This is an issue which cannot be guaranteed against since while dealing with a huge number of service requests, traffic and I/O queries few service interruptions are bound to arise.
The only solution to such service issues is quite analogous to a method used by Internet Service providers while offering their services. The idea is to employ multiple network providers so that if any one of them fails to service the customer, the other node/network provider steps in his shoes. This way the ISP’s services won’t be compromised due to availability of other network service provider. This methodology can be completely borrowed and implemented in the Cloud Computing environment according to infrastructure requirements and service delivery requirements. This is multi management and could well be the solution to service unavailability issue. Many bigger clients might be reluctant to switch to use a Cloud Computing environment if they are not provided with a robust back up infrastructure. Multi management guarantees this to the customers and hence taking care of their service continuity requirements.
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